Store Policies for TheBestOfChimes.com
Cancellation Policy. Our cancellation policy is simple. All orders can be canceled if they have not yet been shipped. Please contact us at firstname.lastname@example.org to let us know. In the event that your order has been shipped, please refer to the Return Policy on this page.
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.
Shipping Time. Customers should expect a 5-7 day delivery time for their windchimes orders, sometimes faster. The Artisans we work with ship Monday - Friday only. No shipments on Saturday or Sunday. Please keep in mind that shipping times can vary depending on the time of the year, especially around holidays.
Shipping Methods. Your windchimes order will ship by either UPS Ground, FedEx Ground or Priority Mail (USPS - 3-day service), whichever is the best method determined after we process your order. You have the option to upgrade shipping at checkout to 2nd Day or Next Day. See Expedited Shipping below for additional charges. Orders ship from the warehouse usually within 24/48 hours.
For simplicity, with the exception of occasional promotional rates, we charge a flat shipping rate of $6.95 for each windchime ordered for standard (ground) shipping within the lower 48 states. This flat rate is an average of our shipping costs and is set to simply cover our shipping expenses, with no upcharge to you. For our Alaska and Hawaii customers, there is a surcharge of $28.00 for Ground Shipments and $34.00 for 2nd Day Shipments. Upcharge for international shipments will be assessed on an individual basis, with a minimum of $80.00. All orders are subject to a $2.00 handling fee to cover handling costs.
Since there can be shipping economies when more than one wind chime is shipped to the same address in a single order, if there is a substantial difference in our shipping cost on an order of more than one chime, we will refund the difference back to you.
Expedited Shipping. Should you need to expedite your windchime order, there is an additional fee of $28.00 for UPS 2nd Day and $48.00 for UPS Next Day shipping in the lower 48 states for all except the Extra Large, Super and Deluxe Chimes. Due to their weight, the additional charges for expediting the Extra Large, Super and Deluxe Chimes are $80.00 for 2nd Day shipping and $110.00 for Next Day shipping. Again, we simply cover our costs with these shipping charges.
If you have further questions regarding shipping options for your windchimes, you may contact us by email, phone, or mail:
E-mail us any time at: email@example.com
Our mailing address is:
307 Fountain Creek Ct.
Ovilla, Texas 75154
Phone: Monday-Friday 9:00am-5:00pm (CST): 469-225-4662
Damaged Shipments. TheBestOfChimes.com cannot be held responsible for items lost or damaged by the postal carrier. These matters can be resolved by contacting the carrier directly.
Manufacturers Defects. We are committed to your satisfaction with your windchimes purchase. We simply ask that you do not return products to us without first contacting us to receive instructions. You have 30 days from the ship date to receive refunds. If a product appears to have a manufacturer’s defect, email our Customer Service department for instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. Please see the Return Merchandise Policy below.
Return Merchandise Policy. Permission for any return merchandise must be secured from our returns department. You have 30 days from the ship date to receive refunds. Except for manufacturers defects, there is a 15% restocking fee on all returns. You must email the refund request to firstname.lastname@example.org (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different windchime product than initially purchased, the item must be returned with the following:
· All original contents (product, product tags, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.